Can I modify my Joovv order?

Orders can be cancelled up to reaching processing status, however in order to prevent delivery delays and/or errors, it is our policy not to apply any modifications once the order is placed. These modifications include but are not limited to shipping and/or billing address, payment method, and item substitutions. Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Joovv is not responsible for delays, lost packages and/or failed delivery as a result of these modifications. 

If you have any additional questions, please contact us at help@joovv.com.