When will my pre-order ship?

*Covid-19 related delays

*World-wide impact on freight shipments due to COVID 19, specifically ports along the west coast, are facing delays due to ships docking and unloading. This includes those used to import Joovv products. In addition, there are delays due to rail and trucking shortages. The combined impact affects the vast majority of US imports.

Thanks for your pre-order of a new Joovv Go 2.0 or Generation 3.0 device! Our team is busy at work and we're very excited to start shipping our next generation devices. 

Pre-order Estimates (updated 01/15/2021)

Now that the pre-order period has closed effective 01/01/2021, shipments will consist of a Wave 1, 2, and 3 to fulfill all pre-orders, by the date the order was placed. We've put together some helpful FAQs below. 

Where do I look for updates on my pre-order status?

All updates related to your pre-order will be posted on this page and emailed out to you directly. Stay tuned for future updates!

When will my pre-order ship?

Pre-orders are estimated to start shipping in January 2021*. As soon as your order ships, you will receive a confirmation via email, which will include tracking information from the carrier. 

Will my payment process before the order ships?

Yes. In order to complete your pre-order and reserve your device, our online store will start processing your payment, post checkout. 

Can I modify my pre-order?

Pre-orders can be cancelled up to reaching processing status. In order to prevent delivery delays and/or errors, it is our policy not to apply any modifications once the order is placed. These modifications include but are not limited to the shipping and/or billing address, payment method, and item substitutions.

Orders will be fulfilled in a first-come-first-serve basis and are estimated to START shipping (Wave 1) in January 2021. Depending on the date of your pre-order and due to high demand, fulfillment dates are subject to change. We will continue to provide up to date communication on all pre-order fulfillment lead times.