Will Joovv support freight forwarding services?

We do not provide package shipping dimensions on our kits, as we utilize a third-party distribution center for all of our shipping, including our exporting. This company takes the responsibility as the exporter of our goods and therefore provides the necessary documentation for each international order.

We do not recommend or support international shipment through an additional third party forwarding service for several reasons, a few being the following:

  • The correct power cord(s) are only included based on the shipping address.
  • We cannot be liable for the order after it reaches the shipping address on file.
  • We cannot be liable for customs clearance. As mentioned, our third party is equipped to provide the correct paperwork on international orders.