How can I contact Joovv?
We offer 24/7 online support via email and live chat weekdays between 8:00 AM and 6:00 PM PST. All Customer Success Representatives are real, friendly humans working from our headquarters in California. We love answering questions, providing support, and helping you pick out the best Joovv light, for you.
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:
• We can instantly view, your order details, our systems details, and other questions so we can troubleshoot effectively.
• We don’t use any automated systems, which means you’re always being supported by a real Joovv employee.
• It's faster. We can quickly get to the bottom of your questions without putting you on hold.
• Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to the previous inquiries so you won't have to repeat questions.