Why do the near infrared LEDs on the Joovv look like they're not working?

Updated 4 days ago by Joovv Support

Near infrared light is invisible to the naked eye. Joovv devices use both red (660 nm) and near infrared (850 nm) LEDs powered by the same supply. So if there was ever an issue, the red LEDs would be affected and visibly malfunctioning as well.

How Did We Do?