Why can’t I pair with the Joovv app?

For the Joovv Solo or Mini, first, power off your device, turn the black pairing switch to Lead Mode, then power back on the device.  For the Joovv Go, turn on the device and then hold the power button down for 10 seconds. Both scenarios will activate the Bluetooth in the specific device allowing you to pair the device to the mobile app.   

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