When will my order ship?

      New Orders

      Joovv Go 2.0 devices - **Up to 5 business days

      Joovv Mini 3.0 - **Up to 7 business days

      Solo 3.0, Half-Max 3.0, and Duo 3.0 devices and kits - **Up to 6 weeks

      Joovv Max, Quad, and Elite kits - **Up to 6 weeks via freight

      Joovv Mini 2.0 and Solo 2.0 modular devices - **Up to 7 business days

      **Please note, the following shipping dates are estimates and may be subject to change. If your order included multiple devices, the order will not ship until the entire order has been processed. 

      Commonly Asked Questions

      How will I be notified when my order ships?

      Once your order is placed, no additional action is needed. We will notify you by email, as soon as your order ships. This email will include your details, as well as personalized tracking information from the carrier. 

      What is the difference between Generation 2.0 and 3.0?

      Here is a great article that helps explain the similarities and differences between our new Generation 3.0 light therapy devices, and our existing modular Generation 2.0 devices. 

      Can I modify my order?

      Orders can be cancelled up to reaching processing status. In order to prevent delivery delays and/or errors, it is our policy not to apply any modifications once the order is placed. These modifications include but are not limited to shipping and/or billing address, payment method, and item substitutions.

      Will my payment process before the order ships?

      Yes. In order to complete your order and reserve your device, our online store will start processing your payment, post checkout.

      Do you ship orders internationally? 

      We regularly ship our Generation 3.0 and Go 2.0 products to many countries worldwide and all shipping options are calculated during checkout. For additional information specific to international orders, please click here

      Still not sure which Joovv device is right for you? Checkout our helpful Buyer's Guide.