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When will my order ship?
New Orders
Updated on 11/15/2024
Go 2.0 -*Up to 5 business days
Go 2.0 with Go Dock -*Up to 5 business days
Mini 3.0 -*Up to 5 business days
Solo 3.0 -*Up to 5 business days
Half-Max 3.0 -*Up to 5 business days
Duo 3.0 -*Up to 5 business days
Max 3.0 -*Up to 5 business days
Quad 3.0 -*Up to 5 business days
Elite 3.0 -*Up to 5 business days
*Due to the carrier's increased volume, please allow up to 72 hours for tracking to update, once your order has shipped.
*Please note, the following shipping dates are estimates and may be subject to change. If your order included multiple devices, the order will not ship until the entire order has been processed. Orders are fulfilled as first-come-first-serve, based on configuration and shipping location.
For more information related to our shipping process, please visit the Shipping Information FAQ
Commonly Asked Questions
How will I be notified when my order ships?
Once your order is placed, no additional action is needed. We will notify you by email, as soon as your order ships. This email will include your details, as well as personalized tracking information from the carrier.
Can I modify my order?
Orders can be cancelled up to reaching processing status. In order to prevent delivery delays and/or errors, it is our policy not to apply any modifications once the order is placed. These modifications include but are not limited to shipping and/or billing address, payment method, and item substitutions. Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Joovv is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.
Will my payment process before the order ships?
Yes. In order to complete your order and reserve your device, our online store will start processing your payment, post checkout.
Do you ship orders internationally?
We regularly ship our Generation 3.0 and Go 2.0 products to many countries worldwide and all shipping options are calculated during checkout. For additional information specific to international orders, please click here.
Still not sure which Joovv device is right for you? Checkout our helpful Buyer's Guide.