US based orders will ship standard ground and include signature required, effective 03/16/2021. Once your order ships you will receive an email confirmation that includes carrier tracking information. Please note, your order may ship in multiple packages that may not arrive on the same business day.
Effective 03/16/2021, all orders will automatically include signature required upon delivery. You will be responsible for tracking your shipment and making arrangements to receive your delivery. A 15% restocking fee will be deducted from the refund for all orders that are refused at the carrier level and returned to us.
Effective 03/16/2021, all Joovv Max, Quad (3.0 only) and/or Elite are shipped via freight company, which provides a curbside delivery. Curbside means the freight company is only obligated to bring it to your curb. For liability reasons, freight companies are prohibited from bringing deliveries inside. If you live at a location that limits access to your property you will be responsible for transfer from the closest access point. Rural locations may be limited.
Effective 03/16/2021, all international device orders all include signature required. Please visit our FAQ for additional information on international shipments. Please note, Generation 2.0 modular devices are no longer available for international shipping.
Freight Forwarding Services
Please visit our FAQ on additional information related to freight forwarding.