Device Support

Do I need WiFi to update my Joovv?
Do I need to turn off the device after my treatment is complete?
When do I use Bluetooth and when do I use the hardwire pairing cables?
Why does my Joovv control panel show “n0:”?
How do I fix my Joovv Go if it freezes?
How do I charge my Joovv Go?
How do I use the Joovv App?
What is the latest firmware version and how do I know if my device is up to date?
What does the "Neutral" switch do?
What if my door is too large for the door kit?
Should I perform firmware updates for my Joovv Go?
How does the Joovv Modular devices connect/pair?
What does the Lead switch do?
Why does my Joovv control panel show “FAN”?
Do the Joovv Modular systems require assembly?
Why do the Joovv systems include extra hardware?
Is my Legacy Joovv device compatible with my Modular Joovv?
What does the Follow switch do?
I tried to update my Joovv and now my device is stuck in OTA, what should I do?
What are the safety and cautionary use guidelines?

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